Safety

Safe rides, safer cities

Safety is important to us—whether you’re in the back seat or behind the wheel. That’s why we continue to develop technology that helps make millions of rides safer every day.

 

Safety for all

Protecting communities

A positive influence

There’s a strong correlation between JetCar’s presence in cities and a reduction in drunk driving. And we’ve partnered with Mothers Against Drunk Driving (MADD) in the US to raise awareness about safer ways to get home. Because having more options leads to better outcomes.

Always available, 24/7

Like the cities we operate in, JetCar is always on. And that counts extra in times of emergency, when getting a reliable ride to a safe destination is most vital. We also work with the American Red Cross to help the communities we serve during natural disasters.

Where public safety meets the road

The wide reach of our network of driver-partners helps us better protect communities. We send AMBER Alerts through the JetCar Partner app to all driver-partners who are online, because the more eyes we have on the road, the safer we all are.

 

Trip safety

Our commitment to riders

JetCar is dedicated to keeping people safe on the road. Our technology enables us to focus on rider safety before, during, and after every trip. Here's how:

Before the trip

 

Getting a safe ride

Safe pickups

  • The JetCar app automatically finds your location to provide door-to-door service. That means you stay safe and comfortable wherever you are until your driver arrives.

  • Open to everyone, everywhere

  • All ride requests are blindly matched with the closest available driver. So there is no discrimination based on race, gender, or destination.

  • Driver profiles

  • When you’re matched with a driver, you’ll see their name, license plate number, photo, and rating—so you know who’s picking you up ahead of time. And even after the trip, you’re able to contact your driver if you left something behind.

 

After the trip

Always here for you

  • Anonymous feedback

  • After every trip, you can rate the driver and provide anonymous feedback about your ride. We review all feedback because our goal is to make every ride a great experience.

  • 24/7 support

  • Our support team is always ready to respond to any questions you may have about your trip and help you retrieve lost items.

Substitute phone numbers

In many locations around the world, JetCar uses technology that anonymizes phone numbers to keep contact details confidential. So when you and your driver need to contact each other, your personal information stays private.

Always on the map

GPS data is logged for every trip so we know where and when you’re riding and who’s behind the wheel. It also helps us ensure that drivers are taking the best route every time.

Assisting law enforcement

In cases where local law enforcement provides us with valid legal process, we provide them with useful data to help in their investigations.